Privacy Policy

One World Vacations Privacy Policy

In this policy, we set out a summary of how we manage your personal information.

Collection

The core functions of our business (ie. the primary purposes for which we collect personal information) are to facilitate the booking and marketing of our various travel products. We will not collect personal information unless it is necessary for one or more of these functions or a related activity.

We may also collect information about you in order for you to register as a member, complete a travel profile, participate in a survey or promotion, ask a question or initiate a transaction on our website, over the phone, a mobile application or through a franchised agent.

As far as it is reasonable or practicable, we will collect your personal information directly from you. If it is not reasonable or practicable and personal information is collected from someone else (e.g. another person booking on your behalf), we will take reasonable steps to ensure that you are made aware of the collection of your personal information, , unless specific exemptions apply. Sensitive information will only be collected with your consent, unless specific legislative exemptions app.

Information about other travellers

If you provide us with information about other people travelling with you (for example, family members), you should make them aware of this Privacy Policy and any privacy collection notices we provide you.

Use and Disclosure

Our general rule is that we will not use or disclose your personal information other than for the purpose stated at the time of collection. If another use is proposed, we will seek your further consent unless that other purpose is related to the original purpose of collection (the “secondary purpose”). For example, you could reasonably expect us to use or disclose your personal information collected from your booking form for the secondary purpose of sending you information about your automatic entitlements to special offers,
potential discounts as a past passenger and any special promotions that are on offer.

Whilst we retain various third parties to assist us in our marketing and promotional activities (eg. to administer our newsletter email service and to maintain an off-site database for information concerning our past passengers), we do not disclose your personal information to anyone else for their promotional use. Similarly, we are not in the practice of purchasing mailing lists (whether post or email) from third parties for our promotional use.

Any promotional information that we send to you (by post or by email) will contain instructions for how you can easily opt out of receiving further notifications. We seek written assurances from parties to whom we may disclose personal information to ensure that they will treat that information in accordance with our privacy policy.

Data Quality

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up to date and relevant, having regard to the purpose for which the information is proposed to be used. We encourage you to contact us if you believe personal information we hold about you is incorrect or incomplete in some way.

Data Security

We take reasonable steps to protect the personal information we hold from misuse and loss, and from unauthorised access, modification or disclosure in accordance with industry standards. This includes physical security for our office and electronic security (such as password access, encryption and firewalls) for our office network servers and electronic data transfers. All credit card details are transmitted using encryption processes.

Access and Correction

Generally, we will give you access to the personal information we have collected about you and we may correct it at your request. If we do not grant your request for access to or for a correction of personal information we have collected about you, we will provide you with a written explanation of the reasons for our decision.

Further Information about Privacy

If you are in Australia and you would like further information about privacy generally, please contact the Office of the Australian Information Commissioner by calling 1300 363 992 or visit the Commissioner’s web site at www.privacy.gov.au

Travel Documentation

Passport, Visa and Health requirements are the responsibility of individual travellers. Passports are required for all travellers departing Australia. Permanent residents travelling on a foreign passport must hold an Australian Re-entry Visa. Many countries require that foreign nationals entering hold a passport with at least six months validity. The final responsibility for ensuring documentation is correct is that of the individual traveller. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. One World Vacations will not be held responsible for tickets lost by a third party, such as Australia Post.

Travel Insurance

Travel Insurance is highly recommended for all travellers. Please ensure you take note of the special inclusions and exclusions as they may relate to your particular circumstances. Pre-existing Medical Conditions and cover for this must be approved by the Insurer. If you have taken out another Travel Insurance Policy or believe you have adequate cover from a credit card policy we will require details of the insurance cover that you hold.

Taxes Imposed

A large number of Airport, Departure & Security Taxes are imposed by various countries, states and towns around the world and in Australia. Where applicable these have been included in the cost of the airline ticket and are shown in the relevant tax boxes. There may be some variations in final costs depending on exchange rate fluctuation and the number of taxes imposed at time of ticketing. Any additional costs or taxes that occur will be required to be paid.

Passports

Passports are required for all international travel. Passports must have a minimum of 6 months validity from the date of scheduled return to Australia. Travel documents and airline tickets must exactly match the name and spelling as appears in the passport. Additionally, for security reasons some airlines may require all details as they appear in the passport prior to ticketing. Please ensure that you advise your consultant of the correct details at the time of booking. We will need to sight your passport before any documents can be released and we will not be liable for any incorrect information given to us nor for any re-issue fees imposed by the airline or tour wholesaler should re-issue of documentation be required. If travelling on any passport other than Australian you must inform us immediately as it may be necessary to obtain a Re-Entry Visa into Australia or visas for other countries. Whilst we offer full assistance it is the responsibility of each traveller to ensure that they have full and correct documentation to undertake their journey.

Visa Requirements

Australian Passport holders require visas to enter some countries. Some countries allow for a “visa free” stay for tourism purposes. If you are travelling on business this does not always apply. Also, if you or a member of your travelling party have a criminal offence entry may be denied. Please speak with your travel consultant about this.

Some consulates charge visa fees and we reserve the right to charge a service fee to cover courier fees and the like should we obtain this documentation on your behalf. Issuance of visas is not the responsibility of your travel agent and we cannot be held responsible should you be unable to obtain the correct visas to undertake your journey.

Frequent Flyer Programs

Many airlines offer Frequent Flyer Reward Programs – if you are not a member of any of these programs we are happy to discuss your options and of course the benefits with you. Similarly, if you are a member of any Frequent Flyer program please ensure that your consultant is aware of this immediately so that the necessary steps can be taken to ensure that you earn the rewards. As a safeguard it is also advisable to keep all your boarding passes so that you can verify this against your Points Summary after travel has been completed.

Dept.of Foreign Affairs & Trade Warnings

For reasons of political unrest, acts of war or terrorism or natural disasters in certain parts of the world the Australian Government in conjunction with various other worldwide bodies may decide to issue a Government Advisory warning to Australian passport holders not to travel to that country. In these instances whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not be affective we appreciate that some clients may still need to travel to those areas. Whilst we are prepared to make these bookings on our clients’ behalf we do so without responsibility or liability.

Should you wish to check with the Department of Foreign Affairs their website address is: www.dfat.gov.au/. There is also another service provided to Australian travellers where you are able to register your personal details i.e passport numbers, contact details in Australia and the countries you will be visiting. These details are automatically passed on to the relevant Embassies of the countries you will be visiting. Simply register via the website: www.orao.dfat.gov.au to utilise this service.

Third Party Suppliers

As a licensed travel agent, act only as an agent for services supplied on behalf of third parties such as airlines, cruise lines or hotel operators. Each supplier operates under their own terms and conditions. By booking services with a supplier you are subject to their own terms and conditions. It is your responsibility to ensure you are familiar with these terms. If you require further information about third party supplier’s terms and conditions please ask us.

Limitations of Liability

One World Vacations shall be responsible to the passenger for supplying holiday arrangements described throughout this website. Holiday arrangements include but are not limited to accommodation, flights, cruises, tours and transfers. These services are provided by reputable suppliers on their own conditions. Therefore it should be noted all bookings with us are subject to the terms and conditions and limitations of liability imposed by the supplier. We accept no responsibility if you, the passenger, is refused entry to the intended country/countries visited. We will not be responsible for any expenses, costs, liabilities or loss in relation to such. We do not guarantee any specific flight schedule and do not accept liability for lack of adequate connections, delays or airline schedule changes. By making a booking with One World Vacations you accept these terms and conditions.

Agency Disclaimer

One World Vacations, an independently owned and operated agent of Your Travel & Cruise Pty Ltd, acts solely as a general booking agent on behalf of the customer, for the purpose of processing bookings and reservations with various cruise lines and travel suppliers. One World Vacations has no control over the travel suppliers, the fares charged for services, their policies and procedures, change in itineraries, the scheduling of their services, or their methods of providing services. Therefore, One World Vacations shall not be liable or responsible, and is released of responsibility and liability, for any delay, inconvenience, loss or damage for personal or property injury, to any Passenger resulting from breach of contract or any acts or omissions on the part of any travel supplier, cancellation of any service by a travel supplier, any refund due from a travel supplier, any terrorist activities, civil or labour unrest, mechanical or construction defects or failures, diseases, local laws, climatic conditions, or any other cause. It is important that you and all members of the travelling party are aware of important terms & conditions as they may relate all or in part to the bookings held by our office on your behalf. These terms & conditions include information relating to quoted prices, payment options, insurance, taxes, passport and visas, frequent flyer programs, travel warnings and more. To view a terms & conditions document go to [SiteUrl]/terms–conditions.

If you require a hard copy of this document sent to you please advise your travel consultant. Please note that fares are not guaranteed until paid in full and tickets have been issued. Fares may be withdrawn or increased substantially with no notice given. In order to avoid possible increases we recommend you pay in full and have your tickets issued as soon as possible. Any increase prior to ticketing is the sole responsibility of the customer.

Force Majeure

Neither party will be liable for any failure or delay in performing an obligation under this agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crises, natural catastrophes, government acts, changes in laws, national strikes, fire, explosion. For the avoidance of doubt, Force Majeure shall not include (a) financial stress or the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party’s financial inability to perform its obligations hereunder. In the event a Force Majeure applies you will be bound by the supplier’s terms and conditions.